Looking for our Head of Customer Success (Remote Europe)

Looking for our

Head of Customer Success (Remote Europe)

Everyone in our team (including Sales) is Customer Success driven. We have a freemium model and as a sales person, the best way to sell is to help them get the value.

We've been working hard on building a top-notch product, we attracted and retained our first Enterprise customers over the last year. It's time to level up our customer success game and make it a growth driver. You'll be the fire hire in this area so people with an entrepreneurial mindset would be the ones who thrive the best in this role.

Looking for our

Head of Customer Success (Remote Europe)

Everyone in our team (including Sales) is Customer Success driven. We have a freemium model and as a sales person, the best way to sell is to help them get the value.

Hey there,

Brieuc Sebillotte

,

Sales and CS lead

We're looking for an outstanding person to build the Customer Success team and help our customers to make the most out of Slite and spread the adoption across every teams.

This role starts as an Individual Contributor, the time for you to experiment and build the strategy so you can then build and hire the customer success team.

Onboard & educate new customers to ensure great retention.
Surface opportunities across customers for revenue expansion.
Maintain a low level of churn.
Build the future customer Success team.
Run experiments & drive Customer Success where it can have the most impact.
Build the best customer lifecycle and touch points for our customer segmentation
Adopt a consultative approach and become an expert of thoughtful work practices to inspire our customers & get them ready for the future of work.
Constantly learn about what could help us bring more value to our users and synthesise these learnings for the rest of the team.

Eventually as one of the early member of Slite, you'll be be able to shape the future of it. We share as much ownership on the way we work and on the product itself as we can as we're convinced our success is 99% due to our team.

Is this you?

Here are some of the key things we are looking for.

✅ You have +5 years experience

of building relationships and simultaneously expanding a high volume of accounts for a wide range of customers, ideally with a SaaS product;

✅ +3 years experience hiring and managing a team

✅ You are an ambitious self-starter

‍with a real entrepreneurial mindset who’s eager to help building our business from scratch;

✅ You have an experimentation & analytical mindset

to develop learnings and elaborate suggestions to improve our business;

✅ You have a consultative approach plus the ability to educate & challenge customers on their work practice

✅ You have an outstanding customer empathy & ability to listen

✅ You feel passion for productivity tools‍

✅ High attention to detail with excellent written and verbal communication skills.

✅ You are based in Europe.

Someone you know?

Share this page, your friends will be able to say they were referred in their application.

If the person you recommend is hired, you'll get $3k or we'll donate a $5k grant to the NGO of your choice.

Sounds like you?

If that sounds like the perfect job for you, and you are the perfect fit for the job, we can;'t wait to speak!

Apply

Who you'd work with

Alexandria Shrader

Customer support lead

Brieuc Sebillotte

Sales and CS lead

Nadav Gross

Senior sales representative

Iria Insua

Sales development representative

Mathieu Gervois

French Troubadour of Support

We work thoughtfully

We put a lot of care into how we work, and build Slite to enable:

Written culture

Writing long form allows us to drive thoughtful discussions around key topics. Documenting our work helps us reduce meetings and create our team's collective memory.

Transparency

Our work is shared and open by default in Slite. It makes each of us more autonomous, and removes frictions that come with remote collaboration.

Async work, with real interactions

Working async provides us with more flexibility, and makes everyone owner of their time and work.
‍
Still, we are humans at work. We believe in real life interactions, 1:1 video calls, ideation meetings are all crucial to building trusting, long lasting relationships.

Remote work

We started Slite remotely in 2017 and never looked back.
‍
It works thanks to our strong written culture and our regular cadence of in-person meetings, about every two to four months.

Benefits of working at Slite

🙌

Great remote habits

Started in remote, selling to remote teams, we strive to be an example of great remote habits. You won't find endless stand-up and hours long meetings here. We work async and socialize in sync.

🖇

Your work set up is covered

Working from home, we take care of your chair, monitor, desk and other appliances. More of a co-working person? Pick yours! Want both? No problem.

🧘

Vacation time

We know the positive impact of good holidays in remote. All employees across the world have 35 days off, plus your local bank holidays.

🎈

We see each other 3+ times a year

Some see remote as a cold way of working. Not us. We foster strong human relationships through weekly rituals and gathering at least three times a year. Offslites allow everyone to gain ownership on what's next and build stronger human connection.

🍩

Compensation

Like any startup we'll say we offer competitive compensations. This is how we do it: we built our salary model based on location, to always be in the top 25% offers of the local tech market. Our employees should feel at ease and rewarded.

🍼

Got kids?

So does 30% of the team. We're used to it. Remote gives parents work flexibly, so they can combine great family life with ambitious work.

📚

Buy any book

Are you the type of person who's always learning? We'll give you a card to expense all the books you need. Enjoy!

If you want to know more, check out our Working @Slite FAQ.