Founded in 2013, HuliLabs needs to coordinate a team of 60+ that operates across Central America, providing healthcare solutions for both doctors and patients. For the leadership team, including CTO Steve Vega, growing a team in multiple geographies presents some real issues, including how to scale team values and finding the right tools to align team practices. For them, Slite has become their single source of truth, grouping together all of the team's knowledge in an internal wiki.

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Breaking down established silos

HuliLabs' preaches ownership and transparency to empower all employees to make decisions and call some of the company's shots. With six established departments, they encourage reporting and documenting across teams to ensure company-wide cohesion.

Any growing team knows that it's one thing to preach team values and another to put them into practice. At HuliLabs, fast growth caught up to them and before they knew it they were working in silos. Steve told us every department started their own documenting system, making information hard to retrieve and share.

Despite strongly enforced values, their collaboration processes were getting in the way of cross-team collaboration and autonomy, and ultimately their team values. That's why they started using Slite across the company "to make looking for, discovering and collaborating on information easy," Steve said.

And it worked: the silos between teams are breaking down and centralizing information has made departments more efficient. For example, the support and technical teams discovered their processes overlapped. More generally, they now have a place to optimize company-wide best practices and easily discover team-specific information.

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An easy-to-adopt solution: Choosing Slite

How did Steve convince all 6 departments to migrate their documenting habits to Slite? Earlier this year, he and some of his colleagues were attending SaaStr in San Francisco. They were gathering precious knowledge and learnings but realized they had no convenient place to centralize it and share it with everyone back home.

That's when they ran into Slite. They introduced the tool on Slack, encouraging everyone to go check out their Saastr takeaways there. Quickly, it became obvious Slite could turn into their new internal documentation tool, solving their internal collaboration frictions. The product team was the first to fully adopt Slite before the five other departments followed suit.

Steve explained that Slite met two crucial criteria for them:

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Making Slite the employee go-to from day one

With Slite becoming part of their daily routine, HuliLabs has found that there are a few areas where its use has really made a difference.

From the beginning of their time at Huli, new employees are using Slite as it is a key part of their onboarding process. This ensures that those shared team values are always front and center as people adapt within the team. Over the longer term, Slite also facilitates the company's weekly newsletter, where each team gives its progress update.

Then, each department uses Slite to document their processes in public channels. This lets each team, from marketing to tech to sales, provide visibility on their work and truly create a complete company wiki. For example, the product team now shares release notes and all of their product docs in Slite.

With most channels being public, information stays discoverable to everyone in the team — a situation that is the exact opposite of what was happening previously. Of course, they still make sure to organize their Slite using channels with general themes (such as "Projects" or "Internal processes") while also adding collections where each department can sort the information within the channels.