Premium Plus is out to bring happiness to customers everywhere by helping businesses provide better customer support. And so far it's working, as they're now Zendesk's top partner in EMEA.

But while they've been busy fixing other companies' problems, they had their own issue: messy information. Premium Plus needed a way to put all their knowledge in one spot. They wanted to make their work smoother and faster.

Thomas, the COO at Premium Plus, sat down with us to share their story. He explained that their documents were all over the place. Team members had trouble finding what they needed quickly. This slowed down their work and made it harder to help clients well.

This is the story of how Premium Plus got their own digital house in order, with a little help from a tool called Slite.

A COO walks into a mess…

As Premium Plus grew, so did their information. Documents, processes, and knowledge spread out everywhere. This made it hard for the team to work well.

Thomas, being COO, found himself in a tricky spot. He was like a librarian with books scattered across town. The team was struggling to find what they needed:

They knew

Premium Plus knew they needed to fix this mess. They wanted one place for all their information. But finding the right tool wasn't as easy as picking the first option they saw. To understand what they needed, Premium Plus went straight to the source - their team:

"We did a survey. We wanted to know what people were missing and what problems they wanted to solve," Thomas said.

This helped them know exactly what to look for in a new tool. And not an all-in-one. They needed a Knowledge Base.

It came down to Notion… and Slite

With their team's input in hand, Premium Plus began testing different tools. They wanted something that would really work for everyone.

"We let employees try out Notion and Slite. We gave them both a trial account," Thomas shared.

Many of Slite’s customers compare Notion and Slite against each other. This hands-on approach helps ensure they'd pick a tool their team would actually use. After all, the best tool in the world is useless if no one wants to open it. Team-wide user adoption, by far, is the most important.

In their search, Premium Plus looked at key features like:

1. Mobile access: Could team members get info on the go?
2. Integrations: Would it work well with their existing software?
3. Teamwork tools: How well did it support communication?
4. Document management: Could it make sharing and storing knowledge easier?
5. Flexibility: Could they adjust it to fit their way of working?
6. Security: Would it keep company data safe?

Poorly chosen tools would cause friction in daily work, pushing people back to old habits. They knew they had to meet everyone's needs, not just some.

And that’s why, it came down to ease of use. Fortunately, that’s where we shine.

Slite: The Chosen One

After careful testing, Premium Plus chose Slite as their new digital home. But picking a tool is just the first step. The real challenge? Getting everyone to use it.

The user-friendly design

Slite's easy-to-use design played a big role in getting people on board:

This simplicity meant team members could jump right in without a steep learning curve. But Premium Plus found Slite to be more than just a place to store files. It became their central hub for:

• Company-wide announcements
• Team-specific spaces for project updates
• New hire onboarding materials
• An easy-to-search employee directory

The humble beginning

Thomas and his team had a clever plan to kickstart adoption:

"We created some content right away. We started with the company Handbook. This gave people a reason to use Slite from day one," Thomas explained.

The cleanup

Premium Plus didn't stop there. They set up a system to keep their new knowledge base in top shape:

"We have one channel admin for each area. They make sure the content stays up-to-date," Thomas shared.

This approach helps prevent the common problem of outdated info. When documentation is unreliable, people stop using them. Premium Plus wanted to avoid that trap.

The AI search

Premium Plus benefited from Slite's AI-powered search. This made finding the right information quick and easy, even as their knowledge base grew.

The interplay

One of the biggest reasons behind Slite winning over Notion was Slite’s focused product featureset.

Slite's ability to work well with other tools (over 50 integrations) meant Premium Plus could connect their existing software, reducing the need to switch between apps.

By focusing on these key areas, Premium Plus set themselves up for success with their new digital workspace. Slite's comprehensive approach to knowledge management helped Premium Plus transform their scattered information into a well-organized, easily accessible knowledge hub.

They went from a messy library to a sleek, digital bookshelf – with a built-in librarian to help find everything.

The Results: A new era of "nvm, found it!"

With Slite in place, Premium Plus saw immediate improvements in how they worked. Let's break down the wins:

Finding info faster than you can say "Google"

Slite's AI-powered search became Premium Plus's new best friend. No more endless scrolling or playing "guess the file name."

Self-Service: Sometimes you just wanna DIY

One big win was how Slite boosted the company's self-service:

"For us, return on investment is more about self-service. People can help themselves, letting colleagues focus without interruptions for common questions."

Internal Comms: no more "I didn’t get the memo"

Slite became the go-to spot for important company info and events:

"We have company meetings like Town Hall sessions and 'show it to me, baby' sessions, which are lunch and learns. Everything is documented in Slite too."

The future looks bright (and well documented at it)

The success with Slite has Premium Plus thinking bigger:

"We are reworking the handbook already. We want to become more open, probably later this year, making everything about hiring and culture available."

This move towards greater transparency shows how Slite became more than just a tool – it's reshaping how Premium Plus thinks about sharing knowledge.

From scattered docs to a sleek, searchable knowledge hub, Premium Plus transformed their digital workspace. With Slite, they're not just organizing info – they're building a smarter, more connected way of working.

Who knew getting organized could bring down the chaos in your team?

Take a moment to think about your current setup. Are important files hard to find? Do team members struggle to stay on the same page? If so, it might be time to explore a modern solution.

Why not see how a tool like Slite could fit into your team?

You might be surprised at how much smoother things can run with the right digital helper. After all, who doesn't want work to be a little more organized and a lot more fun?