Looking for our

Customer Success Manager

Founded in 2017, Slite has become a key player in the knowledge base space, praised for our ease of use, attention to detail, and stellar customer experience. In 2025, we're expanding our vision with Super, our second product that makes AI ready-to-use at work by syncing company data and providing teams with powerful recipes and tools for immediate AI implementation.‍

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We foster a culture of deep trust and care while embracing direct feedback and pushing boundaries, driven by a doer mentality that delivers results no matter what. We take pride in exceptional craft across everything that touches our customers' experience.

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As a fully remote company, our team operates within EU timezones, helping us stay connected while reducing our CO2 footprint. We can only consider candidates based in European time zones at this time.

Looking for our

Customer Success Manager

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Hey there,

Over the past years, Slite has become the go-to knowledge base for teams who value clarity and ease of use. As we expand our product suite with Super, we're looking for a Customer Success Manager to drive value across both platforms.

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You'll own the entire post-sales lifecycle, from onboarding to expansion, helping our customers build better documentation practices with Slite and unlock the full potential of AI in their workflows with Super. As our CSM, you'll play a central role in shaping how companies leverage both platforms, while significantly impacting our product direction through direct customer insights.

Is this you?

What you'll do

Become a product expert and help customers use Slite and Super effectively, from initial onboarding through to renewal.
Generate a strong expansion and renewal pipeline and exceed NRR targets.
Mitigate risk for key customers by acting on triggers from our CSP.
Build and maintain relationships with our key customers.
Be the voice of the customer by advocating for customers by surfacing product or adoption blockers to our product team.

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Requirements

4+ years of Customer Success experience, with expertise across the post-sales funnel.
SaaS and startup experience, comfortable working and adapting in a fast-paced and flexible environment.
Experience working with Mid-Market and SMB companies.
Strong written and verbal communication in English, including presentation and product demonstration skills.
Natural drive for identifying expansion opportunities, with proven experience in upselling and renewal conversations.

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Nice to have

Active interest in AI and its applications in the workplace.
Proficiency in one or more additional European languages.

We work thoughtfully

We put a lot of care into how we work, and build Slite to enable:

Written culture

Writing long form allows us to drive thoughtful discussions around key topics. Documenting our work helps us reduce meetings and create our team's collective memory.

Transparency

Our work is shared and open by default in Slite. It makes each of us more autonomous, and removes frictions that come with remote collaboration.

Async work, with real interactions

Working async provides us with more flexibility, and makes everyone owner of their time and work.
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Still, we are humans at work. We believe in real life interactions, 1:1 video calls, ideation meetings are all crucial to building trusting, long lasting relationships.

Remote work

We started Slite remotely in 2017 and never looked back.
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It works thanks to our strong written culture and our regular cadence of in-person meetings, about every two to four months.

Benefits of working at Slite

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Great remote habits

Started in remote, and still going strong, we strive to be an example of great remote habits. You won't find endless stand-up and hours long meetings here. We work async and socialize in sync.

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Your work set up is covered

Working from home, we take care of your chair, monitor, desk and other appliances. More of a co-working person? Pick yours! Want both? No problem.

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Vacation time

We know the positive impact of good holidays in remote. All employees across the world have 35 days off, plus your local bank holidays.

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We see each other 2+ times a year

Some see remote as a cold way of working. Not us. We foster strong human relationships through weekly rituals and gathering at least three times a year. Offslites allow everyone to gain ownership on what's next and build stronger human connection.

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Compensation

Like any startup we'll say we offer competitive compensations. This is how we do it: we built our salary model based on location, to always be in the top 25% offers of the local tech market. Our employees should feel at ease and rewarded.

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Got kids?

So does 30% of the team. We're used to it. Remote gives parents work flexibly, so they can combine great family life with ambitious work.

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Buy any book

Are you the type of person who's always learning? We'll give you a card to expense all the books you need. Enjoy!

Looking for our

Customer Success Manager

Looking for our

Customer Success Manager

Hey there,

Is this you?

Someone you know?

Sounds like you?

Who you'd work with

Fadeelah Al-horaibi

Katerina Alexaki

Adrien Taravant

Elisa Reggiardo