Questions about the plans?
Ask us anything via the chatbox on the bottom right
What is an active user?
An active user is a team member who logged in at least once during the billing month.
What is a shared note?
Any note in a shared public or private channel is considered a shared note. Basically, any note that's not deleted or in your private notes.
What happens if we go above the free limit?
Your team will not be able to add new shared notes unless it upgrades to the Standard plan but will be able to read, edit, move and delete existing shared notes.
How is the free shared notes credit deducted?
Your team gets 50 shared notes over a rolling 30-day period. Only shared notes created over the last 30 days are counted and deducted from your credit.
What happens to our free shared notes credit when we delete a shared note?
If you delete a shared note, your team gets an extra shared note credit. Please note this works for deleted shared notes only, not archived notes. Find out how to delete a note here.
What are administrator rights?
Under the Free plan, any member in the team can invite new team members and manage the team settings. Under Standard and Plus plans, administrators choose who can invite new team members and manage team settings.
Does my team need SSO (Single Sign On)?
Learn more about SSO here. Please note that SSO is on limited offer as a Standard plan feature until we release our third plan, Premium. Any teams that upgrade to Standard plan and enable SSO before the Premium plan is out will have access to SSO at the Standard price for life.
Do you have a non profit discount?
Yes! We offer eligible organizations of under 100 users a 75% discount of our paying plans. If your organization is above 100 users, please get in touch at firstname.lastname@example.org.
Please apply for this discount by sending us a copy of your 501(c)(3), or your country’s equivalent, to support your nonprofit status.
Where do I see my team's usage?
Under the list drop down of your team name > Team settings > Billing.