The 22 best knowledge base softwares in 2024

Learn about the top knowledge base software in 2024, including features, usability, pricing, and the impact of AI on knowledge bases. Get insights from industry experts and the changing needs of companies in managing their knowledge.
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2023 saw big improvements in knowledge base software, here's the best ones for 2024.
30 min
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Published:  
January 19, 2024

These are the best knowledge management software in 2024:

  1. Slite
  2. Zendesk
  3. Helpjuice
  4. Confluence
  5. HelpCrunch
  6. Document360
  7. HubSpot Service Hub
  8. BookStack
  9. Bloomfire
  10. Guru
  11. Notion
  12. Zoho Desk
  13. Slab
  14. HappyFox
  15. MangoApps
  16. Obsidian
  17. Nuclino
  18. Guru
  19. HelpScout
  20. Wix Answers
  21. inSided (now Gainsight)
  22. Clickup

Introduction

A lot has changed over 2023. If we could sum up the entire year, we could do it in 2 letters: AI.

Which is why, the best knowledge base software space has gone through some massive overhauls in the last 1 year. All popular knowledge base softwares have undergone feature updates which is why we thought of rounding them in a new guide.

Whether you're a small startup or a large corporation, the right knowledge management tool can revolutionize how you store, access, and utilize your crucial data. Dive into our comprehensive guide to the top 23 knowledge base softwares of 2024, where we meticulously analyze and compare their features, usability, pricing, and more, to help you make an informed decision for your organization's needs.

What do people want out of their knowledge bases in 2024?

CXOs and companies are looking forward to AI functionality and integration support in 2024. While the second one is more of constant need for companies to optimise their tech stack, leaders have specially high hopes from AI advancements and their impact on knowledge bases.

I’m looking forward to seeing Generative AI power even better-automated content in 2024. With new iterations of ChatGPT and other AI technologies steaming ahead, we should expect an industry-wide increase in how knowledge bases are aggregating content automatically and sharing it with users. AI can gain an even deeper understanding of user behavior and use that data to deliver the most relevant content to users at company, department, and individual levels. Leaders don’t have to spend as much time keeping employees informed and engaged with the help of automation, so they can focus their time and energy on enriching employee experiences and engaging in more meaningful ways.

  • James, DeLapa, Director of Digital Marketing @ Wrike

Most of the companies are looking to improve efficiency and get better answers - faster - within their knowledge bases.

In 2024, the big thing I'm looking forward to in knowledge management software is how everything will mesh together. The goal is to enhance their compatibility with various daily-use tools for smoother integration. This means tasks from project management tools like Trello could seamlessly connect with platforms like Notion, and discussions in communication apps like Slack could directly reference specific documents or projects. 

  • Campbell Tourgis, Executive VP & Chief Operating Officer at Wainbee

This too, has been a growing sentiment in the knowledge management space. A lot of top knowledge management companies want to build an all-in-one app - going beyond knowledge management to including tasks, analytics, project management, and a lot more. 

But what about the teams who just want a dedicated knowledge base with solid integrations? That’s the key - to look for a solution that works uniquely for you.

22 Best Knowledge Base Software in 2024

1. Slite: The best internal knowledge management software for teams

If you’re considering a new internal knowledge base software that supports all of your working knowledge (projects, updates, discussions, meetings), including the integration of knowledge based systems, you should give Slite a try. Slite's overarching mission is to help teams collaborate and work together better, no matter where they're located. They absolutely accomplish this with our knowledge base software as they unite entire teams' knowledge with a single, easy-to-use tool.

Three things set Slite apart as a knowledge management solution. The first is that we aren't just a knowledge or document management solution. Slite is built on the strong belief that knowledge base software fails because the information lives too far away from our day-to-day jobs. This was true when the knowledge base was a printed handbook you stored in your desk drawer, and it's true when it's clunky software that you open on your first day on the job, never to be looked at again. The content is stale, outdated and useless.

By being a dedicated knowledge base platform, Slite overcomes these shortcomings, ensuring that critical information is easily accessible and integrated into users' daily routines.

Not your classic knowledge base

Slite fights this by not being your classic knowledge base.It offers much more than that; it serves as a powerful internal knowledge base. You can store any kind of company information you can imagine, ranging from meeting minutes& analytics to customer support & CRM information to frequently asked questions (FAQs) and technical documentation. Knowledge works best when it's where both your customers and your team can find you.

Intuitive experience

The second is the guarantee of team-wide adoption. There's no point in putting together a knowledge management system or knowledge base system if no one is using it. Because every professional team has members with different technological abilities, we designed Slite’s user experience to be so intuitive that anyone can take it for a spin and immediately get it.

Find anything

Finally, Slite's knowledge management system and knowledge base tool discoverability functionalities automatically highlight what's new and popular, so team members will always be shown the most up-to-date and important information. We also implemented a AI-powered search engine that allows you to ask questions to your knowledge base.

Pricing

Our knowledge base software is already being used daily by more than 200,000 growing teams worldwide.

Best of all, you can get started with our free knowledge base software. After that, you can upgrade to our standard plan for $8.00 USD per member, per month. However, you only pay for what you use (members active within the last 30 days). This plan includes unlimited docs, read-only permissions, administrator rights, a usage dashboard, and an enforced Google single sign on.

If you really want to take advantage of everything that Slite has to offer, enterprise plans with an account manager, openID SSO, a service level agreement, priority support, and a custom contract and invoicing are available upon consultation.

Pros

  • Free and reasonably priced paid plans
  • Easy to use and intuitive
  • Perfect for any kind of documentation you can dream up
  • Accessible regardless of tech experience
  • Wide range of ready-to-use integrations
  • Apps for desktops, webpages, iOS, and Android
  • An ideal choice for internal knowledge base software
  • Great solution for teams of all sizes

2. Zendesk: ​​The old faithful customer service tool​​​

ZenDesk is one of the oldest knowledge base solutions out there, and it's still around for a good reason. It's incredibly popular for customer service, customer satisfaction and call center uses, but it can also serve as a robust knowledge base solution, making it a great option if you're looking for a comprehensive customer care and knowledge management platform.

Unique integrations

ZenDesk also has some unique integrations that you should be sure to check out. Along with standard customer service and ticketing functionalities, it also has chat features, can import files from Google Docs, provides multilingual content, has content restoring capabilities and even offers an AI Answer Bot that can help you automatically respond to emails. One of its standout features is its robust knowledge management solution, making it one of the best internal knowledge base software options available.

Customer support

If you want to provide resources for customers to troubleshoot their own roadblocks, you can set up a help center or a community forum or utilize knowledge base systems.They also have tons of integrations to choose from, both externally and with their other products.

Pricing

Pricing wise, ZenDesk’s offerings are a bit confusing. Nevertheless, it’s definitely best suited for larger, more well-established businesses.

ZenDesk doesn’t have a free knowledge base software, but they do have a free trial you can take advantage of to get your bearings. After that, their paid plans range from 49 EUR to 99 EUR per agent, per month. Definitely not a cheap price tag.

Their most basic paid plan includes:

  • An industry-leading ticketing systemMessaging across web, mobile, and social
  • Email, voice, SMS, and chat supportA help center
  • Easy-to-set-up workflows & automations
  • 50 AI-powered automated answers
  • A unified agent workspace
  • Reporting & analytics
  • Standard file & data storage
  • Prebuilt apps & integrationsRobust API
  • Onboarding guidance
  • Online, email, and phone support from ZenDesk‍

If your business only requires foundational support, ZenDesk does have some less expensive plans available. The cheapest option starts at 19 EUR per agent per month.

Pros

  • A wide range of customer service & customer experience features
  • A well-established, well-tested software
  • Can be used for internal & external knowledge bases
  • Unique integrations

Cons

  • Expensive
  • Not the best choice if you’re solely looking for an internal knowledge base software
  • Some reported issues with customer support
  • Not suitable for small businesses or start-ups
  • Can be clunky to use

3. HelpJuice

HelpJuice is a comprehensive, cloud-based knowledge management software that's incredibly useful for both internal and external solutions. Its formatting and design is clear and modern, it has a wide range of detailed, powerful tools and it has a high level of customization across the board. Its standout feature is the integration of knowledge based systems, enhancing information retrieval and sharing for more efficiency

Highly intuitive

First, HelpJuice is beginner-friendly and doesn't have a steep learning curve. It's designed to be easy to use and its interface is highly intuitive. If you still have trouble despite that, they also have impressive customer care. They'll even help you with your initial set up,  making it a perfect solution for those who are new to help desk knowledge base software.

Reporting capabilities

HelpJuice knowledge sharing software also has rich reporting and analytical capabilities. Their wide variety of charts, graphs, charts, metrics, notes and more help you and your team measure productivity and constantly aim to improve. It's easy to determine what processes should be automated, what workflows should be changed and how to work smarter and not harder.

HelpJuice's biggest negative is the price. As one of the industry's most popular platforms, it doesn't come cheap.

Pricing

HelpJuice's biggest negative is the price. As one of the industry's most popular knowledge management platforms, it doesn't come cheap. While they do have a free 14 day trial, you have a limited amount of time to get to know their features.

After that, their most basic paid plan costs a whopping $120 USD monthly for 4 users. Their most expensive plan comes in at $368 USD monthly for unlimited users. As you can see, their pricing makes them more suitable for larger businesses or those with bigger budgets.

Last, HelpJuice is a great software, which justifies the cost to some. Nevertheless, they have pretty limited integrations, which is a definite drawback in relation to their pricing.

Pros

  • Useful for both internal and external self-service knowledge bases
  • Elegant, modern interface
  • Intuitive to navigate
  • Great customer care
  • Easy to customize
  • Impressive reporting & analytical features
  • Great search engines functionalities

Cons

  • Expensive
  • Limited integrations
  • Some features are clunky and need improvements
  • New users will face a learning curve

4. Confluence: A solutions for teams who love Atlassian products

You might already be familiar with the name Atlassian as they're the company behind a wide variety of software on the market today such as Jira. What you might not have heard of is Confluence, their internal knowledge base software.

Confluence isn't the fanciest knowledge base software out there and it isn't suitable for customer service needs, but it could be perfect for you if you're looking for a simple knowledge management system software for your team's internal use.

Template variety

Confluence comes with a wide range of templates to choose from, which comes in handy if you're starting your professional knowledge base management system from scratch.

Scale your business safely

Atlassian is a great knowledge base software for teams that are growing fast. They have impressive features that allow you to scale your business while knowing that all your information is organized and securely stored.

  • Privacy, encryption & compliance: Confluence is GDPR and Privacy Shield compliant. They also have a thorough risk management program and allow their users to verify security with SOC2, SOC3, ISO 27001, ISO 27018, PCI DSS, and more.
  • Administration & security features: Feel safe bringing people onto your team and into your knowledge base with administration and security features like SAML SSO, 2-step verification, and automated user provisioning.
  • Grow your business without any hassle: Confluence offers robust insights, advanced administrative controls, unlimited storage, a 99.9% uptime SLA, and 24/7 customer support.

Pricing

When it comes to pricing, Confluence is reasonable. First of all, they have an always free plan for 10 users. Free knowledge base software is perfect for small businesses or start-ups that need a budget-friendly documentation solution for their first steps.

After that, their paid plans range between $5 and $10 USD per user per month. They also have an enterprise plan that’s available upon consultation, although it’s billed annually.

Pros

  • Extremely straightforward and easy to use
  • Budget-friendly
  • Good internal knowledge base solution
  • A wide range of ready-to-use templates available
  • Great for small teams
  • Robust security features

Cons

  • Doesn’t work as an external knowledge base solution
  • Simple software with limited features
  • The app runs a bit slowly
  • Search functionalities need improvement
  • Bugs with page formatting

5. HelpCrunch: An affordable, all-around knowledge base solution

HelpCrunch is an all-in-one customer communication platform and knowledge management systems software, ideal for small and medium businesses looking to set up a cost-effective customer help center.

HelpCrunch really stands out in the customer service department as it offers ticketing, email marketing, live chats and pop-ups. It's easy to use, has an easily customizable appearance and is perfect for all the most common customer service concerns you might have. It also has (fairly basic) knowledge base functionalities included that are perfect for smaller enterprises.

SEO customizable

Although HelpCrunch's knowledge base management software isn't as robust as some of the other options on this list, it does have a couple exciting features. First, you can customize the SEO settings of all the articles and other content in your knowledge base, which is very convenient if you're working on your SERPs. Their knowledge management software is also easy to categorize and has additional access control features.

Email marketing capabilities

A feature that makes HelpCrunch unique is their email marketing abilities. It’s very convenient to have this built into a customer communication platform, and this isn’t something that all knowledge base software or knowledge-based systems offer.

HelpCrunch’s email marketing software allows users to send out manual and automatic email communications, and also integrates with chats. They also have pre-made email templates that will save you time putting together newsletters and marketing messages if you don’t already have an example to work off of.

HelpCrunch’s email marketing software also does more than just the basics. Some of their more unique email features include:

  • Live audience segments
  • Custom user attributes
  • Delayed and auto messages
  • Advanced formatting and editing capabilities
  • Chat transcripts

Pricing

Unfortunately, HelpCrunch doesn’t have a free plan. However, they do have a 14-day trial that you can use to get your bearings and determine whether their software for knowledge management is right for your team.

HelpCrunch’s paid plans range between 15 and 25 EUR per month per team member. That’s relatively affordable when considering the range of customer communication services their software offers. They also offer custom enterprise plans that are available upon consultation.

Last but not least, all HelpCrunch’s plans stand out because they offer unlimited contacts and free migration from other platforms.

Pros

  • Affordable
  • A great all-around customer care solution
  • Customizable appearance
  • Perfect for small & medium-sized businesses
  • Impressive external knowledge base capabilities, while also working for internal knowledge bases.
  • Email marketing capabilities
  • SEO customization

Cons

  • Not an ideal solution for larger organizations
  • Fairly basic knowledge base capabilities, especially internal ones
  • Still some missing features & bugs
  • Mobile apps still need improvement
  • Reporting features could be more robust

6. Document360: knowledge management for bigger teams

Document360 is a cloud-based knowledge base platform that works well for both internal and external uses. It's used by many large organizations such as Microsoft, Reggora and Stackify. This popularity with big companies is largely due to its wide array of collaboration features and its detailed analytical and reporting capabilities.

Overall, if you can get your head wrapped around the price tag and don’t need a customer service solution, this could be one of the best knowledge management solutions for your team.

User-friendly

Document360 strikes a great balance between being easy to use and having a wide range of handy features such as a markdown editor, different levels of access, intelligent search functions, collaboration tools and search & performance overviews to name a few. It's also one of the best knowledge management software options available, very well-designed, and its interface has a minimal, easily digestible appearance.

Great knowledge base features

Document360 does a great job of providing users with a powerful, intuitive knowledge base portal. Team members of all kinds will love using it to put together your internal knowledge base, that’s for sure. Some of our favourite features include:

  • A category manager that creates up to 6 levels of categories and subcategories
  • Markdown and WYSIWYG editors
  • Document versioning & rollback
  • In-depth analytics
  • Impressive security with SSL everywhere, database encryption, 100% cloud-based architecture, enterprise SSO, and auditing
  • Drive storage
  • The ability to manage several different knowledge management software from one portal (each with their own domain and branding)

Pricing

Document360’s pricing is a little bit confusing. They don’t have a free knowledge base software, but they do have a free trial you can use to get started. After that, their cheapest paid plan includes 2 team accounts and is $59 USD per project per month. You also have to pay additional fees for additional team accounts and storage.

From there, Document360’s paid plans range between $179 USD and $359 USD per project per month. They also have custom enterprise plus plans available upon consultation. Your decision really depends on the size of your team and what features you need.

As you can see, this software is on the expensive side. That’s the main reason it isn’t the best software for knowledge management for smaller organizations and teams.It’s also worth pointing out that Document360 has limited integrations and lacks full customer service functionalities, which is strange when compared with the cost of the software.

Pros

  • Great collaboration features
  • Works for internal & external knowledge bases
  • Thorough reporting & analytics
  • Easy-to-use, visual & intuitive interface
  • 24/7, responsive customer support
  • Still a growing product with new features being released

Cons

  • On the pricey side
  • Limited integrations
  • Not an all-in-one solution because of lack of customer service functionalities
  • Search functions could be improved

7. HubSpot Service Hub: Great customer experience for large organizations

We'd be remiss not to mention the HubSpot Service Hub if you're looking for exceptional customer service software.

It's truly a one-stop-shop for your customer care needs as it provides all the functionalities you could possibly dream up. That extends from knowledge base to help desks to surveys to reporting to live chats. The Hubspot Service Hub is one of the best knowledge management software options available, uniting all your customer service data and allowing you to manage it intuitively in one easy place.

Easy onboarding

The HubSpot Service Hub is designed to be user-friendly for the professionals who use it, too. It's easy to customize your online space to look exactly how you want and get organized in no time. No matter your experience level or familiarity with the software, this online knowledge base is incredibly easy to get started developing your knowledge base example. If you have any questions, HubSpot truly walks the walk and will guide you with a demo.

HubSpot also offers multi-language support, content management, detailed analytics & reporting features and different levels of access.

Truly a software you can use for your whole business

HubSpot is a big name and has a variety of different products available. They’re all great in their own right (their Service Hub is one of them), but they truly work wonders when used together. For this reason, if you’re a larger organization with diverse CRM needs or scaling potential, their knowledge base tools with the availability of these additional software products is a great feature:

  • MarketingHub that helps grow traffic, convert visitors, and run inbound marketing campaigns at scale.
  • SalesHub gets deeper insights into prospects, automates tasks, and closes deals faster.
  • CMSHub that works well for marketers, developers, and customers.
  • OperationsHub is the newest HubSpot product. It syncs your apps, cleans customer data, and automates your processes.

Pricing

HubSpot knowledge management system software is without a doubt best suited to larger organizations with a decent budget to put towards a knowledge base software and/or customer relationship management solution. Their paid plans don’t come cheap and are likely out of reach for small businesses.

If you have a start-up, you might be eligible for the HubSpot for Startups Program. This program offers eligible start-ups up to 90% off.

HubSpot’s Service Hub doesn’t have a free plan. If you’re only using the ServiceHub and none of their other software products, the most basic paid plan starts at 46 EUR per month for 2 paid users. After that, their other paid plans come in at a whopping 368 EUR or 1104 EUR per month.

You can also save money and get better deals on HubSpot’s software by bundling different software products together or committing annually rather than monthly.

Pros

  • One-stop-shop for all your customer service needs
  • Incredible external knowledge base solution (and more)
  • Easy to customize your interface
  • Intuitive to use with a low learning curve
  • A variety of software products to add when needed
  • Consistently releasing new features and improving services

Cons

  • Not suitable for any type of internal knowledge base
  • Very expensive
  • Interfaces and apps sometimes run slowly and have bugs
  • Steep paywall
  • Some find the interface too busy

8. BookStack - Free and Open-Source Documentation Platform

BookStack is a free, open-source platform focused on documentation and knowledge management. It is designed to offer a user-friendly experience, suitable for environments with varying levels of technical skill. The platform's structure is based on a familiar metaphor of organizing content into Books, Chapters, and Pages, making it intuitive for users to navigate and manage documentation.

Key Points

  • User Interface: BookStack features a simple WYSIWYG editor for creating documentation, which is easy to use and suitable for users with different technical backgrounds.
  • Content Organization: The content is organized in a structured format of Shelves, Books, Chapters, and Pages, providing clarity and ease in managing documentation.
  • Customization and Integration: While offering limited visual customization, BookStack supports various identity management integrations, including SAML2, LDAP, OIDC, and standard email/password authentication.
  • Searchable Content: All content within BookStack is fully searchable, enhancing the ease of finding relevant information.
  • Multilingual Support: The platform supports multiple languages, catering to a diverse user base.

Pros

  • BookStack's straightforward structure and ease of use are highly praised. The platform's support for Markdown and automatic page contents creation using headings are beneficial features.
  • The platform allows for the auto-saving of drafts, ensuring that ongoing work is not lost.
  • Users appreciate the platform's ability to integrate with various identity management systems and its flexibility in user authentication.

Cons

  • Some users find the pre-made structure of Shelves, Books, Chapters, and Pages to be limiting.
  • There are limitations in visual customization and file upload functionalities.

Ideal for

  • BookStack is suitable for businesses of all sizes, from small startups to large enterprises. It is particularly beneficial for sectors like software development, IT and technology, education, and marketing.
  • The platform is well-suited for creating internal wikis and documentation, particularly in mixed-technical-skill environments.

Pricing

BookStack is available as a free and open-source platform under the MIT license.

9. Bloomfire: Knowledge management software for streamlined team collaboration

Bloomfire knowledge base software

Bloomfire offers a comprehensive knowledge repository software solution designed to help facilitate seamless collaboration among team members. It creates a centralized repository for capturing, organizing, and sharing critical information within an organization. This gives your teams quick access to relevant knowledge, best practice, and important documents.Bloomfire is suitable for businesses of all sizes and for users at all technical skill levels. Its intuitive interface and ease of use make Bloomfire easier to implement and maintain than many other knowledge management software packages.

Intuitive Content Management

Bloomfire's knowledge base software makes it easy for users to create, upload, and organize various types of content. You can add documents, videos, images, audio recordings, PDFs, presentation slides, and more. And Bloomfire's categorization and tagging features make it easy to classify and organize information so other users will be able to find it quickly.

Robust Analytics and Insights

Bloomfire's knowledge repository software lets you track user engagement. This can provide you with valuable insights into the most sought-after information, popular topics, and frequently asked questions. As you learn more about how your teams use your knowledge-based system, you can identify and fill knowledge gaps, optimize content for user searches, and improve overall knowledge sharing practices within your company.

Pricing

Bloomfire offers plans starting at $25/month per user. There are no free plans or trials. Contact Bloomfire for a quote.

Pros

  • Easy to add contributions
  • AI searches video to find and index words
  • Clean, intuitive interface
  • Low administrative overhead

Cons‍

  • Groups feature can be confusing
  • No collaborative editing
  • Pages can be slow to load
  • Search results can be hit or miss

10. Guru: The knowledge base software for real-time information sharing

Guru knowledge base software

Guru is a knowledge base software platform built to centralize and organize an organization's collective knowledge and information. It can provide you with information or point you to the person you need to contact. Guru also regularly reminds content creators to verify their information, which helps ensure your knowledge base stays current. Guru is popular with businesses and teams that are looking to streamline their internal knowledge management processes.

Real-time knowledge collaboration

Cards are the building blocks of the Guru database. Simply create a Card, give it a title, and include your information in the body of the card, along with any media or hyperlinks you might want to add. Format your card and add any necessary headers, then choose the Collection where your Card will be stored and who can access it. You'll also be asked for a Verification Interval and Verifier to make sure your Card stays current.

Pricing

Guru offers a free version of its knowledge base management system for up to 3 users. Its Base monthly plan starts at $5 per user while its Builder plan is $10 per user. The price for the Enterprise plan, which is targeted at  larger firms, is available after consultation.

Pros

  • Segmenting collections by teams is easy
  • Excellent customer support
  • Chrome browser extension provides floating Card window
  • Favorite, follow, and share features

Cons

  • User analytics not well-organized
  • Cards system can get confusing
  • Difficult to manage edited and deprecated cards
  • Search results are inconsistent

11. Notion: The best knowledge management software for versatile content organization

Notion knowledge base

Notion is a flexible collaborative tool that allows users to build and customize a knowledge-based system management system. Its easy-to-use interface lets users create, organize, and share different types of information, from notes and documents to databases and wikis. Teams and individuals can use Notion to store and access knowledge, collaborate on projects, and manage information.Everything is drag and drop in Notion's knowledge sharing software. You can drag and drop text, images, toggles, to-do’s, and even embedded databases. This makes it easy for users to share information with their colleagues.

Customizable workspaces

Notion gives you a flexible environment for building a knowledge based system to suit the needs of your users. You can use various types of content to build bases for specific teams, from marketing to engineering to customer support, as well as a more general knowledge base with company policies, forms, onboarding docs, and notifications available to everyone at the firm.

Collaborative task management

Notion's knowledge management software has a very user-friendly interface with powerful features that let you collaborate in real time within the same workspace. Notion's sidebar organizes the knowledge base into different categories, topics, or projects, making it easy for users to find their tasks and to work with their team to see that the job gets finished right and to ensure everybody is on the same page.

Pricing

Notion offers free personal use of its knowledge repository software for individuals who want to organize their lives. Paid options include an $8/month per user Plus plan and a $14/month per user Professional Plan. Enterprise plans are by quote after a consultation.

Pros

  • Easy to store, organize, and share content between team members
  • Lets you customize item groups
  • Notion AI available
  • Lots of flexibility

Cons

  • Many find the Notion interface complicated
  • Steep learning curve
  • No built-in direct messaging capability
  • Poor export/cut and paste capabilities

12. Zoho Desk: The most efficient customer support

Zoho knowledge base

Zoho Desk is a knowledge management software package that you can use to create a comprehensive knowledge base platform. You can create and manage a repository of articles, FAQS, and tutorials that will streamline customer support and help your teams reduce tickets. Zoho Desk was designed with help desks in mind. But it's flexible enough to be used in many different situations where a user might want to find important information and need to speak to a specialist if they were unable to find the answer they were seeking.

Ticket automation and routing

Zoho Desk allows you to automate ticket processes, from ticket response and assignment to customer satisfaction surveys. You can assign tickets to specific agents or teams, set priority levels, and send automated responses to customers. You can even set alerts for tickets that are unread or unanswered after a certain time period, and notify admins of ongoing open tickets so they can escalate the issue toward resolution.

Multi-channel support

Zoho Desk lets you communicate with users through email channels, a help center, a feedback widget, advanced web forms and social media platforms, such as Facebook and Twitter. You can also use instant messaging platforms such as WhatsApp, Telegram, WeChat and Line to communicate with customers in real time. Higher subscription tiers offer telephony and Zoho Desk's highest Enterprise Level offers Live Chat and Guided Conversations.

Pricing

Zoho Desk pricing ranges from $20 to $50 monthly per user, with discounts of up to 35% for annual payment. There is a bare-bones free package, and a $9/month Express package for up to 5 users. Zoho offers a 15-day free trial on its Standard, Professional, and Enterprise subscriptions.

Pros‍

  • No third-party trackers or ads
  • Intuitive UI for users and customer support teams
  • Powerful analytics tools
  • Multichannel options for customer support

Cons

  • No desktop app
  • CSS and HTML customization options
  • Accessing all features on mobile app can be challenging
  • Learning curve for admins

13. Slab - Knowledge Base and Wiki Software for Internal Knowledge Sharing

Slab is a platform designed for internal knowledge sharing, featuring knowledge base and wiki capabilities. It is aimed at improving the organization and accessibility of internal information.

Key Features and Details of Slab:

  • Pricing: Slab's pricing starts from $6.67 per member per month.
  • Free Plan Availability: Yes, Slab offers a free plan.
  • G2 Score from 2023: The platform has a G2 score of 4.6, indicating high user satisfaction.
  • AI Capabilities: In the starter plan, Slab includes AI autofix capabilities, enhancing the user experience and efficiency.
  • Target Audience: As a knowledge base and wiki software, Slab is best suited for organizations looking to streamline their internal knowledge sharing and documentation processes.

Additional Information:

  • Slab's platform is designed to be user-friendly and integrates with various tools to facilitate easy access and management of internal knowledge.
  • It is particularly useful for teams that require a centralized repository for their documentation and collaborative work.

14. HappyFox - Versatile Customer Support and Help Desk Software

HappyFox is a renowned customer support and help desk solution known for its versatility and user-friendly interface. While specific details are not available in the provided data, HappyFox typically offers a range of features to streamline customer support processes.

Typical Features of HappyFox:

  1. Ticketing System: Efficient management of customer inquiries and support requests.
  2. Multichannel Support: Integration with various communication channels like email, chat, and social media.
  3. Automation and Workflow: Customizable workflows and automation features to improve efficiency.
  4. Reporting and Analytics: Insightful analytics and reporting tools for performance tracking and improvement.
  5. Knowledge Base Management: Tools for creating and managing a self-service knowledge base for customers.

Pros and Cons:

  • Pros: User-friendly interface, robust ticketing system, and effective integration capabilities.
  • Cons: The specific cons are not available in the provided data, but like most software, there may be limitations in terms of customization or specific advanced features.

Target Audience:

  • HappyFox is typically suitable for businesses of various sizes seeking an efficient and scalable customer support solution.

15. MangoApps

MangoApps is a comprehensive employee experience platform that integrates various functionalities like intranet, training, teamwork, and content management into a single dashboard. This platform is designed for a user-friendly experience and aims to be customizable to fit into different business operations. It serves teams across a wide range of industries and is equipped with necessary security features for enterprise-scale deployment.

Key Features of MangoApps:

  1. Customizable Dashboard: Offers a widget-based dashboard that can be tailored to individual or team needs, serving as a single source of truth.
  2. Collaboration and Communication: The platform is designed to facilitate easy communication and collaboration among teams.
  3. File and Content Management: Features like creating threads, managing documents, and previewing images and videos enhance file management and content sharing.

User Experiences:

  • Users generally find MangoApps to be a helpful tool for project and file management. The ability to create threads, wikis, and manage group chats is particularly appreciated.
  • Some users noted limitations in video call capabilities and integration with external tools, suggesting room for further enhancement.

Overall Rating:

  • MangoApps has received positive reviews, with an overall rating of 4.4 out of 5, indicating strong user satisfaction. Users have praised its ease of use, customer support, value for money, and functionality.

Target Audience:

  • MangoApps is suitable for a broad range of industries, from small teams to large enterprises, looking for a unified platform for internal communication, content management, and team collaboration.

16. Obsidian - Versatile and Complex Note-Taking Application

Obsidian is a notable personal knowledge management tool, particularly appreciated for its complexity and versatility. It operates primarily as a powerful note-taking application utilizing Markdown files. Obsidian is more than just a note-taking tool; it's effectively a personal knowledge base designed to adapt to your thoughts, making it both flexible and customizable.

Key Points

  • Markdown-Based Note-Taking: Obsidian functions on Markdown files, making it a suitable tool for those familiar with this formatting style.
  • Bidirectional Links: This feature allows for connections between notes in both directions, facilitating a network-like structure of information.
  • Knowledge Graph: A visual representation of the interconnected network of notes, aiding in the identification of patterns or gaps in knowledge.
  • Canvas: Provides an interactive environment for editing, visualizing, and creating notes, enhancing the understanding and recall of information.
  • Plugin Community: Obsidian supports a wide range of community-developed plugins, allowing for extensive customization of the software.
  • Ease of Use: Obsidian is designed with a clean and straightforward interface, aiming to make the process of writing and organizing ideas as easy as possible. It is available on both desktop and mobile platforms (iOS and Android), with intuitive navigation and formatting options.
  • Privacy and Security: Security in Obsidian is primarily user-maintained, especially in the personal version where data is stored locally. The commercial version offers additional support, and teams using the sync add-on are protected with end-to-end encryption.

Pros and Cons

  • Pros: Intuitive interface, plugin customizations, local and mobile device usage, budget-friendly options for teams.
  • Cons: May be too simplistic for data-heavy projects, personal maintenance of security, potential risks with third-party plugins.

Best Suited For

  • Small teams and established businesses looking for a simple, affordable knowledge management solution.
  • Startups, students, nonprofits, developers, designers, artists, research teams, and those handling simple projects.

Pricing:

Obsidian has a free version for personal use, while commercial use starts at $50 per year. Additional features like Obsidian Sync and Publish are available as paid add-ons.

Alternatives

If Obsidian doesn't meet your needs, alternatives like Evernote, Microsoft OneNote, and Notion offer different features, costs, and subscription options, each catering to varying use cases.

While Obsidian is highly recommended for its innovative features and customizable workspace, it is not suited for collaborative note-taking needs due to the lack of certain features found in other apps. However, for individual knowledge management and its unique linked-thinking approach, Obsidian stands out.

17. Nuclino - Collaborative Knowledge Management

Nuclino is a flexible knowledge management platform built for effective team collaboration. It excels in real-time document creation, organization, and sharing. The tool provides an intuitive interface for building internal wikis, documentation, and other knowledge bases.

Key Points

  1. Real-Time Editing: Enables teams to concurrently update documents and see changes instantly.
  2. Structured Content: Allows organizing information in an outline format with headings, subheadings, and nested pages.
  3. Access Controls: Manages access and permissions at different permission levels.
  4. @_Mentions: Notifies team members of updates and activity relevant to them.
  5. Commenting: Facilitates threaded conversations alongside content.
  6. Version History: Maintains a record of all document changes.
  7. Custom Fields: Provides options to add custom attributes to items.
  8. Third-Party Integrations: Connects with tools like Slack, GitHub, and more.
  9. Mobile Apps: Native iOS and Android apps allow access and editing on the go.
  10. Internationalization: Supports creating knowledge bases in multiple languages.
  11. Intuitive Interface: Easy to use and onboard for teams of all sizes.

Pricing

Has a free plan with paid plans starting from $5/user/mo

Pros & Cons

  • Pros: Praised for its collaborative editing capabilities, structured content format, mobile access, and intuitive interface.
  • Cons: Search functionality could be improved. The free version lacks key features like permissions and version history.

Best for

Teams looking for a user-friendly, real-time collaborative knowledge base for creating internal documentation and wikis.

18. Guru - AI-Powered Enterprise Knowledge Management

Guru is a knowledge management platform that combines enterprise AI search, an intranet, and a wiki in one. It stands out for its user-friendly interface and its capability to integrate information across various applications. Primarily used by mid-sized companies, Guru is praised for its ease of use and effective knowledge management, especially in remote work settings.

Key Points

  • User-Friendly and Intuitive: Highly rated for its user-friendly interface, making it easy to navigate and adopt.
  • Effective Knowledge Management: Provides a central hub for company information, reducing issues with conflicting data.
  • AI-Powered Search: Offers advanced AI search capabilities, helping users find information across multiple platforms.
  • Customization and Integration: Supports various integrations including Slack and Microsoft Teams, and offers customization options.
  • Remote Work Adaptability: Particularly beneficial for remote work environments, facilitating easy access and management of information.

Pricing

Starts at $10 per month per user. There is an optional one-time setup fee for enterprise-level installations.

G2 Score from 2023

4.7

Free Plan Available?

Offers a free version and a free trial, along with premium consulting and integration services.

Best for

Mid-sized companies looking for an easy-to-use, AI-powered knowledge management system that integrates well with existing tools and helps in organizing and accessing information efficiently.

19. Help Scout - Streamlined Customer Support Solution

Help Scout, established in 2011, is recognized for its efficient help desk solution tailored to customer support. It provides a shared inbox feature that enhances team collaboration and customer interaction management, particularly for small to medium-sized businesses. Despite its limitations in advanced features and integrations, its user-friendly interface and cost-effective pricing make it a competitive choice in the market.

Key Points

  • User-Friendly Interface: Known for its simplicity and ease of use, facilitating quick team onboarding and operation.
  • Effective Ticketing System: Efficient organization and prioritization of customer service inquiries.
  • Pricing Tailored to Business Size: Offers different plans suitable for small and medium-sized teams, enhancing accessibility for a broader range of businesses.
  • Customer-Centric Focus: Dedicated to providing a personalized customer support experience.
  • Limited Advanced Features and Customizations: While it covers essential help desk functions, it may fall short for larger enterprises seeking extensive features and integrations.

Pricing

Help Scout's pricing varies based on the number of support team seats needed, with plans starting at $20 per month when billed annually for the Standard plan.

G2 Score from 2023

4.4

Free Plan Available?

No, Help Scout does not offer a free plan, but it does provide different pricing tiers suitable for various business sizes.

Best for

Small to medium-sized businesses seeking an efficient, user-friendly customer support system without the need for complex features or extensive integrations.

20. Stack Overflow for Teams - Collaborative Knowledge Management Tool

Stack Overflow for Teams is a widely recognized platform for knowledge sharing and collaboration, particularly in the field of software development. It leverages the familiar Q&A format of Stack Overflow to create a private environment for teams.

Key Points

  • Ease of Use: Stack Overflow for Teams is appreciated for its user-friendly interface, making it accessible for users familiar with the Stack Overflow platform.
  • Collaboration and Knowledge Sharing: It fosters collaboration and knowledge sharing within teams, aiding in quick resolution of technical queries and facilitating an internal knowledge base.
  • Pricing Plans: The platform offers various pricing plans, including a free plan for up to 50 teammates, making it accessible for both small and growing teams. The Basic Plan starts at $6.50 per teammate per month, the Business Plan at $13.50, and a customizable Enterprise plan is also available.

User Experiences

  • Users have had positive experiences with Stack Overflow for Teams, citing its effectiveness as an internal knowledge base and its helpfulness in onboarding new employees. The platform is also praised for continuous development and user engagement.
  • Some challenges mentioned include a learning curve for new users unfamiliar with Stack Overflow's interface and a desire for more advanced moderation tools for open-source project teams.

Overall Rating

  • Stack Overflow for Teams has an overall high user satisfaction rating, with a score of 4.7 out of 5, indicating strong approval from its user base.

Ideal For

  • The platform is particularly suited for teams in software development, IT services, and computer software industries, where technical knowledge sharing is a regular requirement.

Conclusion

  • Stack Overflow for Teams stands out as a valuable tool for teams seeking a collaborative knowledge management solution, especially in technical domains. Its integration of familiar Q&A formats, ease of use, and various pricing options make it a versatile choice for different organizational needs

20. Wix Answers - Unified Customer Support Solution

Wix Answers is a customer support platform that integrates various support channels such as knowledge bases, tickets, chats, and calls into one unified solution. This platform is designed to streamline the customer support process and enhance the overall user experience.

Key Points

  • Integrated Support Channels: Wix Answers brings together different support mechanisms, providing a comprehensive solution for customer inquiries and issues.
  • User-Friendly Interface: The platform is known for its easy-to-use interface, enabling efficient content creation and management.
  • Versatility: Suitable for various types of businesses, Wix Answers can cater to diverse customer support needs.

Pros and Cons

  • Pros: The integration of multiple support channels in one platform simplifies the customer support process. The user-friendly interface makes it accessible for users with varying levels of technical expertise.

Best For

Wix Answers is best suited for companies looking for a comprehensive customer support solution that can handle a variety of support formats effectively.

Additional Notes

While specific pricing and G2 scores are not provided in the CSV data, Wix Answers is noted for its functionality in integrating various customer support channels into a single platform.

21. inSided (now Gainsight) - Engaging Community Platform

Gainsight Digital Hub, formerly known as inSided, is a comprehensive community platform designed to enhance customer engagement and support. It is particularly recognized for its easy-to-use interface and strong customer support.

Key Points

  • Ease of Use and Functionality: inSided offers an intuitive user interface, making content management straightforward. It is noted for being easy for both end-users and administrators.
  • Customer Support and Engagement: The platform provides excellent customer support. It's geared towards fostering customer engagement, with a focus on community management and SEO traffic enhancement.
  • Community Features: inSided is suitable for companies starting with forums/communities. It offers features like moderation workflows, which are particularly beneficial for smaller communities.

Pros and Cons

  • Pros: Users appreciate the platform's simplicity, useful features, and customer-oriented approach. The platform's engagement in continuous development and responsiveness to user feedback are also highlighted.
  • Cons: Some users find the platform a bit expensive and note limitations in customizing features for specific company needs. There are also mentions of lacking advanced development options for front-end or back-end changes.

User Feedback

  • Users have reported a generally positive experience with inSided, citing its simplicity and effective community management tools. However, there is a desire for more advanced analytics and customization options.

G2 Rating

The overall user rating for Gainsight Digital Hub is 4.3 out of 5, reflecting a strong user satisfaction with its features and customer support.

Suitability

  • inSided is well-suited for organizations looking to build or enhance their customer forums and communities. It's particularly beneficial for those focusing on customer engagement and support through a community-driven approach.

In conclusion, Gainsight Digital Hub (inSided) is recognized for its robust community platform features, ease of use, and excellent customer support, making it a strong option for organizations looking to enhance customer engagement through community forums and support systems. However, potential users should consider the platform's cost and customization limitations in their decision-making process

22. ClickUp - All-in-One Productivity and Project Management Tool

ClickUp is renowned for its comprehensive features that cater to project and task management across various industries. The platform is designed for versatility and offers an array of views and customization options without requiring coding or add-ons. It provides a user-friendly interface, albeit with a learning curve due to its rich set of features.

Key Points

  • Views and Templates: ClickUp offers over 15 views like List, Board, Calendar, Gantt, etc., and hundreds of templates for various project needs, which users can customize to their liking.
  • Collaboration and Communication: The platform fosters team collaboration with features like chat, whiteboards, and the ability to proof and annotate designs. Users can also communicate directly within ClickUp.
  • Real-Time Reporting: Dashboards and workload views allow for effective tracking of progress and resource management. ClickUp also offers tools for setting and monitoring goals.
  • Customization and Integration: The platform integrates with over 1,000 tools and offers extensive customization options to tailor it to specific workflow needs.
  • Agile Project Management: Agile project management features, including dashboards, templates, and sprint tools, make ClickUp suitable for teams practicing Agile methodologies.

Ease of Use and Customer Support

  • While basic functions are easy to grasp, advanced features may require additional learning. ClickUp provides onboarding resources and 24/7 customer support across all its plans.

Pros and Cons

  • Pros: Unlimited storage in premium plans, versatile features in the free plan, user-friendly interface, and suitability for complex project management.
  • Cons: Limited storage in the free plan, potential performance issues, and steep learning curve due to high customizability.

Best Uses

ClickUp is ideal for organizations needing a highly customizable platform with advanced reporting and analytics. It's suitable for small teams, startups, and large organizations, offering scalability and competitive pricing.

Pricing

ClickUp offers a free plan with an array of features. Paid plans start at $7 per user per month, billed annually.

Alternatives

Some alternatives include Monday.com, Trello, and Jira, each offering different sets of features and pricing models.

What is a knowledge base or knowledge management software?

At its most basic, a knowledge base software is a database where a wide range of information is stored. Nowadays knowledge management software is located online and most of its storage is cloud-based. Companies use them to manage, organize and store their most important information and documentation for a variety of purposes. Essentially, they act as the brain of many companies.

Some companies use knowledge management software for internal purposes, while others use them for external communications and customer support.

Knowledge management software is becoming increasingly popular as of late as companies are looking for ways to optimize their data storage. It's also being chosen over corporate wikis as they allow for a higher degree of content oversight.

Indeed, rather than having information spread across different platforms and systems in the form of widgets, social media platforms, apps, email chains, Slack accounts, tools and computer systems, it's much more convenient to have all the most important data located in a central, easily-accessible knowledge management platform.

How to build your own knowledge base?• Define the scope and topics of your base• Choose a knowledge based systems software package for your platform• Organize information into relevant categories.• Create and curate content that answers your most frequently asked questions• Enable search function and optimize content for popular searches• Regularly update and maintain the knowledge base so it stays currentFor more detail, check out our article on what is a knowledge base.

The best knowledge base software features you should keep in mind

There are tons of different options out there in terms of knowledge management platforms nowadays. If you're trying to find the right solution for you and your team, be sure to keep an eye out for the following features. Trust us, they'll make your life much easier in the long run!

1. Search engine or search system features

The bigger your knowledge base articles get, the more difficult it will be for you to find the information you need. Knowledge management solutions only really work if the answers to your questions are right at your fingertips. This is what makes effective search engines or search systems features so important in knowledge base software.

‍2. User-friendly backend

At the end of the day, your entire team should be using your knowledge base. They will likely have different levels of technological ability. As such, the more user-friendly your knowledge base system is, the better. Avoid those with a steep learning curve or risk that they will never get used.

‍3. Effective reporting & analytics

It’s a great idea to keep track of how your knowledge management solutions are being used. Whether you have an internal or external knowledge base, analytics can help measure the success of your resource and determine how it’s being used:What content is being viewed the most?Who is writing what content?What content is being searched for the most?

4. Attachment functionalities

Whether you’re putting together an internal or external knowledge base, it’s a great idea to pick a knowledge base tool that has a variety of attachment functionalities. That makes it easy to put together the documentation you need and use any resources you already have.

‍5. Responsive support team & support agents

No matter how user-friendly your knowledge base software is, you’ll always have a few issues come up when you’re getting started. The best way to ensure that those issues get resolved fast is choosing a knowledge base software that you know has a responsive support team and support agents.

‍6. An organization or categorization system

Similar to search functionalities, a good organization or categorization system is essential in order to make the best knowledge base software. This is because a knowledge base can get overwhelming fast if you collect tons of information without any method to the madness. As you build your company’s knowledge base, keep things as organized as possible.

Types of knowledge base software

There are 2 main kinds of knowledge base software: internal knowledge base software and external one. So, who uses a given knowledge base software depends on what kind of software they're using.

Internal knowledge base software

Internal knowledge base software (B2T) is normally online knowledge management software that team members use to access private, confidential or otherwise not publicly available information. Some also refer to these as private knowledge bases.

‍External knowledge base software

‍‍External knowledge base software (B2C) acts as self-service customer service solutions. Customers and clients use them as help desks and they're important customer experience tools.Online knowledge base software is normally sold as software as service (SaaS), but there is also open source knowledge base software out there. This allows for a higher level of html editing and customization, among other things.

What's the purpose of a knowledge base software?

There's so much that a knowledge base software can do for you, your team and your business (whether you use it internally or externally).A few of the main key benefits, illustrated by knowledge base examples, include:

Effective storage

This may be the most obvious benefit, but it's also one of the most important. Using a knowledge base software ensures that all your most important company knowledge is centralized, organized and stored securely. You won't have to worry about finding lost information stored in multiple places, across various apps or with different people.

‍Increased productivity

When information is readily available and easy to find, less time is wasted and productivity increases. This applies to both internal, external and private knowledge-based systems. Customers that can get their own questions answered online spend less time talking to support agents. Employees with easy access to common questions and company information spend less time consulting their coworkers and superiors about the same things over and over again.

‍Easy employee onboarding

This mainly applies to internal knowledge-based systems. With all the new knowledge that goes into starting a job at a new company, employee onboarding is a time-consuming process. It doesn't matter if we're talking about startups or large organizations, onboarding new employees can eat up a lot of managers' or human resources professionals' workdays.

Using an internal knowledge base software adds a degree of automation to employee onboarding. This gives new hires access to everything they need from day 1, saving everybody time. It also helps save on some of the time and resource expenses associated with training.

‍Great customer experience

This mainly applies to external knowledge bases. When used correctly, knowledge base software acts as help desk software and is a wonderful customer service tool. This can really empower customers to self-help and solve their own problems in real-time. It also gives off a great impression of your business. Your customers will appreciate that you've taken the time to put together key resources they need, and it leaves the precious customer support tickets for more complicated issues.

‍Impressive consistency

Company information and documentation is dynamic... it's always being updated, changed and edited. It's easy for data to become outdated, and fast. When everyone has access to the same, most up-to-date versions of key company data, you'll avoid miscommunications and be sure that what everyone is seeing and sharing is accurate. Having the best software for knowledge management for your business helps ensure this.

Try Slite for free!

In 2023 there are many excellent knowledge base software options that cater to diverse organizational needs. But if you want the best internal knowledge base software, you need Slite. Our user-friendly interface, advanced collaboration tools, and comprehensive knowledge organization capabilities will empower your teams to streamline workflows and enhance productivity

Try out Slite's knowledge base software for free today and experience firsthand how it can revolutionize your team's knowledge sharing and customer support processes.

Written by

Ishaan Gupta is a writer at Slite. He doom scrolls for research and geeks out on all things creativity. Send him nice Substack articles to be on his good side.