Document360 is a great tool for customer-facing knowledge bases, but it might not be ideal for everyone. If you're looking for a more flexible, collaborative workspace for your team's knowledge, here's why you might want to consider an alternative:
- Document 360 can get expensive as your team (and knowledge base) grows.
- Some tools offer a simpler setup and a less cluttered interface for focused knowledge sharing.
- Document360 doesn’t have any AI features like AI editing, search, or knowledge management features. Most knowledge bases - at that price - have shipped AI features months ago.
Your knowledge base isn't just for customers. It's where your team gets things done.
That's why we love these Document360 alternatives:
- Archbee: Streamlined and focused on fast knowledge creation.
- Helpjuice: Customer support focus, but with a user-friendly approach.
- Nuclino: Lightning-fast, great for wikis and interconnected knowledge.
- Notion: Powerful customization paired with a vast array of tools and templates.
- Slite: Uncluttered, focused on team collaboration, and seamless workflow integration.
No. 1 - Archbee
If you're looking for a powerful, external-first knowledge base with a modern UI and advanced features, Archbee might be the perfect Document360 alternative for your team.
Sleek and intuitive interface
Archbee's user interface is clean, modern, and easy to navigate. The platform's design focuses on simplicity and usability, making it accessible for both technical and non-technical users alike.
Rich editor with SEO capabilities
Archbee's WYSIWYG editor comes with built-in features that allow you to optimize your content for search engines. You can easily edit SEO metadata for each article, ensuring that your knowledge base is easily discoverable by your target audience.
Seamless integrations
With Archbee, you can seamlessly integrate your knowledge base with 30 different apps, directly within the editor. This allows your team to create rich, interactive content that leverages the power of your existing tool stack.
Visualize your knowledge with the Knowledge Graph
Archbee's unique Knowledge Graph feature allows you to visualize the connections between your documents, making it easier to understand the relationships between different pieces of information and identify any gaps in your content.
Powerful AI capabilities
Archbee's AI search is fast, accurate, and intuitive. The platform also offers advanced content reuse features, such as variables and content snippets, which can help you maintain consistency and efficiency across your knowledge base.
Browser extension for easy content capture
Archbee's Scribe-like browser extension enables you to quickly capture and document processes and SOPs directly from your web browser, streamlining the content creation process and ensuring that your knowledge base stays up-to-date.
Note: Limited analytics and document organization
While Archbee excels in many areas, it does have some limitations compared to Document360. The platform lacks the in-depth analytics and reporting features that Document360 offers, which may be a drawback for teams that rely heavily on data-driven insights. Additionally, Archbee doesn't support nested documents, which can make it more challenging to organize complex information hierarchies.
Pricing
Their tiers start at $50/mo for their basic plan going all the way up to $960/mo. While all of their plans come with unlimited readers and docs, they only include 3 users in each plan. It costs up to $4/mo to add any additional writer seats. Because of it, if you’re an enterprise that will need a lot of writers, it might cost you a pretty penny to buy the additional seats.
Verdict
If you prioritize a modern, user-friendly interface, powerful integrations, and advanced AI capabilities, Archbee is a strong contender for your next knowledge base platform.
While it may not have the same depth of analytics as Document360, Archbee's focus on simplicity, collaboration, and content optimization makes it an excellent choice for teams looking to create a high-quality, external-facing knowledge base.
No. 2 - Helpjuice
Helpjuice is another notable alternative to Document360, particularly for teams that prioritize ease of use and a focus on creating high-quality, customer-facing knowledge bases.
Simplicity and ease of use
Helpjuice prides itself on its simple, intuitive interface. The platform is designed to make it easy for teams to create, organize, and manage their knowledge base content without the need for extensive training or technical expertise.
Focus on customer support
Like Document360, Helpjuice is primarily geared towards building external-facing knowledge bases and customer support portals. The platform offers a range of features specifically designed to help teams create and maintain high-quality, customer-centric content.
Customizable branding
Helpjuice allows you to fully customize your knowledge base to match your brand's look and feel. While the customization options may not be as extensive as Document360's, Helpjuice still provides a good range of branding options to ensure a consistent customer experience.
SEO optimization
Helpjuice provides built-in tools to help you optimize your knowledge base content for search engines. This includes the ability to customize meta titles, descriptions, and URLs for each article, making it easier for customers to find the information they need.
Note: Limited feature set and higher pricing
While Helpjuice excels in simplicity and customer-centricity, it does have some limitations compared to Document360. The platform lacks some of the more advanced features, such as extensive integrations, AI capabilities, and in-depth analytics. Additionally, Helpjuice's pricing is on the higher end of the spectrum, with plans starting at $30 per user per month, which may be a barrier for some teams.
Pricing
As mentioned, Helpjuice's pricing is relatively high compared to other alternatives, with plans starting at $30 per user per month for the Starter plan, and going up to $5 per user per month for the Premium plan. It's important to note that this is significantly more expensive than Document360's entry-level plan.
Verdict
If your primary goal is to create a simple, customer-focused knowledge base and you're willing to invest in a higher-priced solution, Helpjuice could be a good fit for your team. The platform's ease of use and customer support-centric features make it an attractive option for teams that want to prioritize the customer experience above all else. However, if you require more advanced features, extensive integrations, or more affordable pricing, you may want to consider other alternatives on this list.
No. 3 - Bloomfire
Bloomfire is a powerful knowledge sharing platform that offers a range of features designed to help teams create, organize, and share information effectively. As a Document360 alternative, Bloomfire stands out for its advanced AI capabilities and robust analytics.
Advanced AI features
One of Bloomfire's most impressive features is its AI-powered editor. The platform offers best-in-class AI capabilities, including the ability to customize the level of detail in AI-generated summaries. This can save teams a significant amount of time and effort when creating and updating knowledge base content.
Comprehensive analytics
Bloomfire offers the most robust analytics of any platform on this list, even surpassing Document360. The platform provides in-depth insights into how your knowledge base is being used, allowing you to make data-driven decisions to improve your content and user experience.
Customizable home screen
Bloomfire enables you to customize your knowledge base's home screen, providing a tailored experience for your users. This level of customization can help you create a more engaging and user-friendly knowledge base that aligns with your brand and customer needs.
Extensive HTML editing
For teams that require more control over their content, Bloomfire offers extensive HTML editing capabilities. This allows you to create highly customized articles and pages that meet your specific formatting and design requirements.
Note: Limited integrations and higher pricing
While Bloomfire excels in AI capabilities and analytics, it does have some limitations compared to Document360. The platform offers fewer integrations, with only Salesforce, Zendesk, and Microsoft Dynamics available on higher-tier plans.
Pricing
Bloomfire does not provide public pricing information on their website. To get a quote, you'll need to contact their sales team and discuss your specific needs and requirements.
Verdict
If you're looking for a knowledge sharing platform with advanced AI capabilities and comprehensive analytics, Bloomfire is definitely worth considering. The platform's AI-powered editor and customizable features make it a strong contender for teams that want to create high-quality, data-driven knowledge bases. However, if you require extensive integrations or have concerns about pricing transparency, you may want to explore other alternatives on this list.
No. 4 - Nuclino
Nuclino is an excellent lightweight Document360 alternative for teams who want a fast, easy-to-use knowledge base solution with modern collaboration features.
Speed and simplicity
One of Nuclino's standout features is its speed and simplicity. The platform is incredibly lightweight, allowing users to navigate through documents and pages quickly and seamlessly. This can be a significant advantage for teams that prioritize efficiency and ease of use.
Clean, intuitive interface
Nuclino's user interface is clean, uncluttered, and highly intuitive. The platform's minimalist design allows teams to focus on creating and sharing knowledge without the distraction of unnecessary features or complex navigation.
Reliable search
Despite its simplicity, Nuclino offers a powerful and reliable search function. Users can find the information they need quickly and easily, even in large knowledge bases with hundreds of documents.
Familiar collaboration features
Nuclino's document collaboration features will feel instantly familiar to anyone who has used Google Docs. The platform allows for seamless real-time collaboration, making it easy for teams to work together on creating and refining knowledge base content.
Affordable pricing
Compared to Document360 and other alternatives on this list, Nuclino is one of the most affordable options. With plans starting at just $5 per user per month, Nuclino is an excellent choice for teams on a tight budget.
Note: Limited analytics and reporting
While Nuclino excels in speed, simplicity, and collaboration, it does have some limitations compared to Document360. The platform lacks the advanced analytics and reporting features that Document360 offers, which may be a drawback for teams that rely heavily on data-driven insights to optimize their knowledge base.
Pricing
As mentioned, Nuclino is one of the most affordable Document360 alternatives, with plans starting at $5/user/mo.The platform also offers a $5 per user per month add-on for AI features, making it a cost-effective option for teams that want to leverage the power of AI in their knowledge base.
Verdict
If you're looking for a fast, simple, and affordable knowledge base solution with modern collaboration features, Nuclino is definitely worth considering.
While it may not have the advanced analytics and reporting capabilities of Document360, Nuclino's speed, ease of use, and cost-effectiveness make it an attractive option for teams that prioritize efficiency and simplicity in their knowledge sharing efforts.
No. 5 - Slite
Slite is a versatile and user-friendly knowledge base solution that caters to both internal and external knowledge sharing needs. While primarily designed as an internal-first platform, Slite also offers features that make it suitable for creating external knowledge bases, such as API documentation and help centers.
Versatility for internal and external knowledge bases
Slite's flexibility allows teams to create and manage both internal and external knowledge bases within a single platform. Whether you're documenting internal processes, collaborating on projects, or creating customer-facing API documentation and help centers, Slite provides the tools and features you need to succeed.
Intuitive and user-friendly interface
Slite's interface is designed with simplicity and ease of use in mind. Teams can quickly create, organize, and share knowledge without extensive training or technical expertise. This user-friendly approach makes Slite accessible to both internal teams and external users who need to navigate your knowledge base.
Seamless integrations for enhanced collaboration
Slite offers a range of integrations with popular tools like Asana, Trello, Figma, and Sketch, enabling teams to embed content and collaborate seamlessly across their tech stack. These integrations enhance both internal collaboration and the creation of rich, interactive content for external knowledge bases.
Customization options for external knowledge bases
While Slite may not offer the same level of customization as Document360, it still provides options to tailor your external knowledge base to your brand. With features like custom domains, logos, and color schemes, you can create a consistent and professional experience for your external users.
Streamlined knowledge management
Slite's Knowledge Management Panel offers a centralized and intuitive way to organize and access your team's knowledge, whether internal or external. Features like intelligent document filtering and natural language search make it easy for both team members and external users to find the information they need quickly.
Competitive pricing
Slite's pricing is more competitive than Document360's, with plans starting at $8.33 per user per month (billed annually) for the Standard plan. This makes Slite an attractive option for teams that want a single platform for both internal and external knowledge bases without incurring high costs.
Pricing
As mentioned, Slite's pricing starts at $8.00 per user per month (billed annually) for the Standard plan. The company also offers an Enterprise plan with additional features and support, with pricing available upon request.
Verdict
If you're looking for a versatile knowledge base solution that can handle both internal and external knowledge sharing needs, Slite is a strong contender.
Its user-friendly interface, seamless integrations, and customization options make it suitable for creating and managing API documentation, help centers, and other external knowledge bases.
While it may not have the extensive customization options of Document360, Slite's focus on simplicity, collaboration, and flexibility make it an excellent choice for teams that want a single platform to streamline their knowledge sharing efforts.
So, which Document360 alternative hits the sweet spot for you?
The best fit for your team depends entirely on your top priorities. Let's break it down:
- AI-powered smarts: If you're looking for cutting-edge AI to streamline knowledge creation and optimization, Bloomfire and Archbee are leading the pack.
- Data-powered insights: Bloomfire and Archbee also deliver comprehensive analytics and reporting, helping you understand what's working (and what's not) across your knowledge base.
- A joy to use: Slite and Nuclino are all about that clean interface and an intuitive workflow. No steep learning curve here, just straightforward knowledge sharing.
- Team collaboration central: Slite and Nuclino shine when it comes to teamwork. Discussions, rich media embeds, and smooth integrations with your other tools make knowledge a team effort.
Remember, hands-on testing is key! Many of these tools offer free trials. Explore, see what sparks that "aha!" moment for your team, and then go all-in on the platform that's got that special something.
Ishaan Gupta is a writer at Slite. He doom scrolls for research and geeks out on all things creativity. Send him nice Substack articles to be on his good side.