How Nedap solved the "too much information" problem at 1,200+ employees

André Foken, Nedap's CTO, inherited a leader's dream: a 95-year-old technology company with radical transparency baked into its DNA. Information flowed freely, everyone contributed to decisions, and the culture thrived.

Nedap had been using Slite to centralize their knowledge since 2019, and it worked really well — until growth hit.

As Nedap's healthcare division ballooned from 150 to nearly 400 people, everyone added docs in their own nomenclature and taxonomy. The library kept growing, and keeping up with it became a job in itself.

Some people were planning their mornings just to try and catch up, and it didn't work anymore. We have a culture where we want everybody to interact, but having gaps in your knowledge prevents you from contributing to discussions you might actually care about.

Nedap had mastered documentation years ago. The real challenge was discovery — how do you find the right information, in context, exactly when you need it?

The homegrown experiment

As a technology company with an AI mandate, Nedap first tried building their own solution. André's team created a custom GPT connected to their Slite documentation when ChatGPT launched. It worked, but it hallucinated a lot — confidently giving wrong answers about basic company policies.

Then Slite Agent arrived.

The first thing that impressed me about Slite Agent was that it actually gives a sourced answer. But the biggest change was when it said 'I don't know.' Previous solutions always knew something. They were never right, but they were fully convinced. That 'I don't know' response was the biggest breakthrough.

Because Nedap was already a long-term Slite user, the shift felt like a natural evolution rather than a disruptive change. As André remembers it: "It magically appeared in Slite at some point, and it just worked for us."

Slite Agent in action

Everything, everywhere, indexed

André's approach was characteristically direct. "We attached everything that we have and pumped as much information in there."

Nedap's instance now indexes content from Slack, Slite, GitHub, Confluence, Notion, Jira, HubSpot, SharePoint, and several custom internal systems, including their decision tracker and intranet portals.

And when the standard sources weren't enough, they built their own.

I like the variety of sources, but also the option to add our own custom stuff. We cannot expect you guys to always add every specific source. We feed that into Slite Agent too, which is great, because then it can combine all of these things together.

It speaks the team's language

For a multinational company where English is the primary language but teams also speak Dutch, Spanish, Polish, and Ukrainian, the multilingual capabilities proved unexpectedly valuable.

You can ask your question in Dutch and get an answer, even though all the documents are usually written in English. Sometimes meeting notes will be in Dutch because the meeting was conducted in Dutch, but Slite Agent can handle both seamlessly.

The digest that runs the company

Surprisingly, the digest is my most used feature. We have so much content flowing in that the weekly digest doesn't work anymore — I set it to a daily one, because there's just too much in a week.

Every weekday morning, André receives a summary of the previous day's activity across all connected platforms. As he puts it: "It's the only newsletter I read."

The digest has become so integral to his workflow that he's considering multiple versions — one for Slack discussions, another for Slite documentation updates, others for specific sources. But the real value shows up when those digests spark discussion.

When you ask Slite Agent a question later, it often references both the original documentation and the subsequent discussions. It gives a really well-rounded answer because it can see the full conversation around any topic.

Bespoke intelligence for every team

Nedap built a system of specialized assistants for different teams. Take the customer success assistant: tightly integrated with HubSpot, it gives CSMs instant access to customer histories, previous issues, and context from past interactions. When a client calls with a complex question, the team can surface what they need without interrupting colleagues or scheduling another meeting.

Customer success people can get overviews of who contacted them, what issues were happening with that customer, what explanations have been provided.

Then there's the on-call assistant. With multiple teams rotating through on-call duty, not everyone can master every system. The assistant draws on incident histories, post-mortems, and troubleshooting docs to help developers handle issues outside their core expertise.

Even if it's not in your core competency, it's a great starting point.

Rather than escalating immediately or burning minutes searching scattered documentation, on-call engineers get contextual guidance based on similar past incidents.

What André wants next — Slite Agent everywhere

André's vision extends well beyond today's question-and-answer interactions. He's thinking about active intelligence that participates naturally in work.

I want a meeting agent that you can actually ask a question during discussions, or that can proactively give information based on the conversation being had — like a human, but with our entire knowledge base available.

Institutional memory that never forgets, never sleeps, and joins every conversation when needed. His team keeps exploring browser extensions, API integrations, and those active meeting participants he envisions.

For now, Nedap has found something many growing companies struggle to achieve: knowledge sharing that actually gets better as the organization scales. The daily digests keep evolving, the specialized assistants learn from real conversations, and teams discover new uses organically.

Bring discovery to your own knowledge base

If your team is scaling and your knowledge base is getting harder to navigate, Slite helps you find the right answer in context — sourced, multilingual, and connected to the tools you already use. Try Slite for free.