Just recently launched, Mothership is creating an ecosystem of accessible financial products and services to give every market participant full control of their asset regardless of their background or location. The growing team of 18 is distributed across their HQ in Tallin, Estonia and the rest of the world from Europe, to the US, to Asia, and to Africa. Alex leads the Customer Success team at Mothership and told us about:
For the past 6 months, the team has been welcoming new members from all over the world. Alex is convinced that even when you're a team of 10, it's never too early to create organization and collaboration processes. In fact, Alex believes being a remote team forces you to think about these things earlier on.
“From the very beginning I insisted that it's important to introduce structures and processes because it makes scaling and team growth so much easier” —Aleksandar Lazarević, Head of Sustomer Success at Mothership
And their values as the team grows are a result of these thought-out processes:
Scaling this culture as a team of digital nomads, based across time zones, works with efficient tools and structuret. For Alex and his colleagues, the starting point was to create one place where knowledge would be shared, structured and retrievable. Because although they were using Slack for direct communication, "it's not a place for knowledge", explained Alex.
When they found Slite, it felt like a natural place to create this internal wiki they envisioned. Alex started to put all his team's knowledge in it, and whenever he hired someone new, he on boarded him/her via Slite. A perfect way to test the efficiency of Slite and to witness how his team would adopt it.
“Slite actively promotes remote culture through asynchronous communication and exchange of ideas” —Aleksandar Lazarević, Head of Sustomer Success at Mothership
It was a success, and Alex explains below why and how Slite has become a valuable place for everyone on his team to comment, collaborate and communicate with what's going on at Mothership:
Mothership's team values will undoubtedly evolve as they grow but coming up with their processes and reflecting on their team culture has been invaluable to their success as a distributed team, and those have become a basis for their future growth 🚀 !