The Knowledge Suite: your docs are great, but they're not everything

You can make 10 docs with an hour of recording your screen while blabbering and a cheap LLM wrangling on your transcript. Technology's become pretty neat.

But colleagues (even you) won't be able to find that information when they need it. You need info at your job, and it's gatekept by a tool or an employee, and always unintentionally, no matter how hard you try.

The interesting thing? Most productivity problems in knowledge work have been solved.

Your bugs automatically get filed via Slack or Intercom in Linear. Your meeting notes automatically become action items with Granola.

But you can't find any of them a day after you make them. In theory, it should be simple because this is the knowledge loop:

Why

We were naively optimistic to think that building the best Knowledge Base in the world would fix the knowledge loop for companies. We thought that if we made:

• A beautiful UX to capture info
• A simple place to manage/verify it
• A great search

We'd fix it, finally. But it always hinged on one failure point: you creating the knowledge in the first place. Which is no easy task. Your Slack threads multiply in a flash, 15-minute meetings re-do the entire roadmap, and if you were to take up documenting everything related to your work, you'd never have enough time to do your KRAs.

And more importantly, much of the best knowledge powering today's knowledge worker's insights are never in a documentation app to begin with. Your pipeline info's in Attio/HubSpot while your MRR details are in ProfitWell/Stripe and your product usage is tucked away in Amplitude or Forest. And these platforms are purpose-built for such information. Most of this is dynamic information whereas documentation apps (like Slite) are built to capture semi-permanent context for work.

So Ask (Slite's AI search) never fully solved 'access knowledge'. Every time we'd add an integration, people would keep wanting more.

Things became clear to us:

1. The problem of accessing knowledge was as big (and unaddressed) as ever.
2. We need to solve it as a separate product altogether. We need one place for people to ask anything and everything about their work stack and get accurate, reliable insights instantly.

So we built Super. Super is the world's most accurate and reliable enterprise search tool. You plug in your work stack (Slite, Linear, Slack, Drive, and more) and ask nuanced questions like 'what's the month-on-month progress of project X' and get real answers instantly.

The Knowledge Suite

Slite and Super together fulfill the knowledge loop we've been trying to solve for 8 years.

Slite keeps knowledge structured, fresh, verified.

You already know Slite is a Knowledge Base. And we've been building it with an opinionated feature set. One of our recent PMF reviews hit on all the things we stand for, and who we build for.

Slite is the cleanest Knowledge Base. So good that (unlike Confluence, or well, Notion) people actually want to use it.

Super makes it accessible everywhere.

The word, Enterprise Search, is not a common one. But it should be.

Super is the world's most accurate and reliable Enterprise Search.

It lets you plug in Slite, Linear, Slack, Drive, Intercom, GitHub, and all your other tools, then ask anything. It automatically gives the right answer among conflicting sources, wherever you need it.

This makes Super useful for every team member.

• The COO can ask, "What have all teams been up to this month?" and get a consolidated answer from Slack, Slite, Linear, and Hubspot
• The GTM team can ask, "Give me all quotes praising feature X" and get them for their latest landing page revamp
• SDRs can fill 100-question RFPs in one click with verified info from all data sources

Hence, we bundle Slite and Super together to bring the Knowledge Suite to you, so that you have the only tools you need to create information and access all the rest: anytime, anywhere, and however you want.

Proof in action

Real companies are already seeing the difference when they use both products together.

Agorapulse: 90% fewer internal questions, 98% RFP success rate

Agorapulse's Slack channels were flooded with repetitive questions about product specs and features. Their sales team struggled with enterprise RFPs containing hundreds of security questions. Subject matter experts spent their days answering the same questions instead of doing actual work.

With Slite documenting their processes and Super connected to Slite, Google Drive, Slack, and Gong, they transformed how information flows:

• Reduced internal questions by 90%: "We divided by five to ten the amount of questions on our customer success and squad or feature related Slack channels. I barely see questions lately, whereas it was really on a daily basis prior to that."
• Achieved 98-99% success rate on RFPs: They use Super's bulk mode to paste hundreds of security questions and get all answers in seconds, leveraging verified information across their entire stack. This replaced a dedicated RFP tool that required 1-2 hour wait times.

• Built automated customer intelligence workflows: Using Super's API and Zapier, they feed call summaries from Gong into Super. Now anyone can ask "Are there any issues with this customer?" or "How did the QBR go?" and Super surfaces insights from the latest call recordings.
• Streamlined executive decisions: Their CEO can ask "What has person x been up to last week?" and Super scans through everything edited on Slite plus public Slack conversations. They built specialized assistants for weekly product digests (synthesizing announcements, feedback, and development progress) and sales team digests (aggregating win/loss analyses, churn risks, and pipeline updates).

Read the full case study →

Uscreen: 30-second documentation, maintained 97% CSAT

Uscreen's knowledge was scattered across Intercom, GitHub, Linear, and various documentation systems. Subject matter experts spent half their day answering questions. They'd tried Guru (too complex), Intercom KB (outgrown), and even built a homegrown AI tool, but nothing stuck.

With Slite as their knowledge foundation and Super connected to Slack, Linear, GitHub, Intercom, and Google Drive, they achieved remarkable results:

• Automated documentation creation: Their Senior Manager of Technical Services built an internal guide assistant that creates comprehensive documentation for any new feature in 30 seconds. What used to take hours now happens instantly.
• Maintained 97-98% CSAT while decreasing handle times: Support agents get well-written templates with clear instructions directly in Intercom via the Super button. They canceled their quality assurance tool because it became unnecessary.

• Created specialized assistants for different contexts: They built a white-label support assistant that only uses end-user appropriate resources (excluding backend Uscreen system details), perfect for supporting their customers' customers.
• Built advanced product workflows: Product managers created a Zapier workflow that funnels feature suggestions from their custom system into Google Sheets and Slite, enabling Super to answer strategic questions like "what feature requests are we seeing patterns in?"
• Shifted from reactive to strategic conversations: Slack channels still buzz with activity, but instead of repetitive questions, teams have impactful discussions. Success managers and onboarding specialists handle complex customer questions without escalating to support.

Their Chief of Staff Jaimie Chapman said it best: Super is "literally changing how our company is working, in real time!"

Read the full case study →

So...

The Knowledge Suite is available today.

For eight years, we've been chasing one goal: make sure the information you need is there when you need it. We've finally cracked it. Not with one product, but with two that work together to capture, verify, and surface knowledge across your entire work stack.

Ready to close your knowledge loop?

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