Seven surprising ways teams actually use AskX

We started AskX with a simple mission: find any answers to your questions, and give them back up to 20% of their time.  

8 months of R&D later, when rolled the pilot out, testers did a lot more with AskX than we originally thought off.

We'd made no grand promises about digital transformation or paradigm shifts. But the beautiful part about shipping products is exactly this - customers look at your tool in ways you didn't think even in your wildest brainstorm.

So, here's what we learned from teams actually using AskX in the real world - the good, the works-in-progress, and the "huh, didn't see that coming" moments.

RFP & Security Questionnaires

Do you know that one teammate who spends literal days filling incredibly boring Excel to get this next customer, or renew a certification, or get a quick approval?

Of course you don't - your brain probably blocked out the trauma. Enterprise teams spend countless hours hunting through documentation to copy-paste the right answers into endless forms.

Security questionnaires take almost half a day to fill in and I usually need to ping our security officer to also help me complete them! It's frustrating since we already have all the answers from previous questionnaires.

Now with AskX, I can simply ask a question and get an answer or upload the whole questionnaire! Makes me work more independently and efficiently and finishing it in one hour instead of days!
- Katerina Alexaki, AE, Slite

Teams are using AskX to pull accurate answers directly from their Knowledge Base - and the rest of their company information - cutting response time from days to hours.

And yes, we've also built bulk processing because someone finally asked the obvious question: "Why can't we do all of these at once?

Customer Service & Technical Support

This one's refreshingly straightforward: teams are tired of answering the same questions over and over. When support reps can instantly pull accurate answers from historical data, first response time drops dramatically. No more "let me check and get back to you" - just faster, more accurate responses.

For instance, this is how AskX would answer a technical query around permissions.

Best part - you don't need to open AskX since you can get answers on any working tab using AskX's Chrome extension.

Project Status Updates

Here's a search query that stumps traditional tools: "What happened on Project X lately?"

Try typing that into a regular search bar - you'll get every document that mentions Project X since the beginning of time. Not helpful.

AskX actually understands these temporal queries. It pulls recent updates, summarizes key changes, and even highlights decisions made. Not perfect yet, but the "aha" moments make it worth it.

Automated Digests

This one caught us off guard. We built a simple feature to generate AI summaries of documents. Teams loved it so much, they immediately started asking for more. "Can it do meeting prep?" "Weekly updates?" "Monthly reports?"

Turns out, everyone hates writing status reports. But more importantly, everyone hates reading through scattered updates to create those reports. Click once, get a clear summary of what matters - that's where we're heading.

And the same rung true with our beta pilot testers,

There's so much information.
Nobody can stay on top of all of it, but reinforcing some of the new topics that came up,, very helpful. Yeah, I can see a really big what what channel it is, even though I have all this stuff to catch up on on my on my task bar, that is so great.
Jill, GrandPad

Small confession: we actually built this because our own team kept asking for it. When your internal teams won't stop requesting a feature, that's probably a sign.

Customer Intelligence

Critical information about your biggest customer is scattered across your CRM, chat logs, support tickets, and that one Google Doc nobody can find.

Your team knows things about this customer, but nobody knows everything.

Once we connect these dots, teams will have their single source of truth. Ask about a customer, and AskX pulls together their complete story - from first contact to latest support ticket.

Super high potential, but the answers are only as good as the integrations.

The biggest lesson? AI is only as good as its data coverage. Without data, even the smartest AI is useless. That's why we're focused on connecting more sources before adding more features.

Document Generation

"Can you turn this Slack conversation into an FAQ article?"

"Could you create release notes from these GitHub commits?"

"Hey, can we make this customer call into a proper case study?"

We heard you. Right now, AskX gives answers. Soon, it'll create entire documents. The transition from search engine to content creator wasn't on our original roadmap, but it makes perfect sense. Why stop at finding information when you can reshape it?

The Road Ahead

We started with a simple goal: eliminate repetitive questions. What we found was teams rebuilding their entire workflows around AI-powered search. Not because we promised them digital transformation, but because they found practical ways to save time.

Now that we've got the first signal from our pilots, we will actually build more functionality precisely to do more than search - and get you faster at using insights to create the output you need.

What's Next?

We're doubling down on what matters: more integrations, faster processing, and smarter understanding of your questions. And yes, we're working on all those feature requests you've sent our way (keep them coming, by the way). To see details, check the AskX changelog

Want to see how AskX could work for your team? Book a demo - we promise to skip the AI buzzwords and focus on the practical stuff.

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