What is a Wiki, and How Does It Work?
A wiki is essentially a knowledge hub. It's a centralized, online place that stores and shares information through smart indexing and search options. It's designed to allow people to self-help or troubleshoot their problems—rather than rely on others to solve their problems for them.
A wiki is usually based on company FAQs but can also hold other important information and resources someone may need.
Private Wiki Example
What Are The Different Types of Wiki?
Internal, or private, wikis are for teams and sometimes entire companies. They're an internal knowledge base, handling all company information. An internal wiki can organize processes, workflows, HR procedures, projects, people, guidelines, and policies—it's a great resource to have.
An external wiki is also known as a resource center, resource hub, or public wiki. It’s customer-facing and helps your current users get the most out of your product or service. It empowers users to troubleshoot problems in their own time.
Personal wikis are less common, but you most probably use one—to some extent. It could be something as basic as the notes section on your phone, an organized (or perhaps not so organized) Google Drive set up, or a nifty app. We all need and use personal wiki pages to remain efficient in our every day.
What are The Benefits of a Private Wiki?
For this article, we're exploring a private wiki, otherwise known as a company wiki. Before we get into creating one, let's look at some of the benefits a private wiki can bring your team and business.
A Private Wiki Keeps Everyone aligned
A well-designed wiki can keep everyone on the same page with current and past projects. It enables teams to get a more holistic view of their goals and track KPIs.
It Aids Onboarding
Many businesses use their wiki for onboarding purposes. It can be styled into a welcome pack, giving new employees all of the info they need on company policies, procedures, and people.
A Private Wiki Stores Information Securely
If your team has individual wikis on the go that are not fit for purpose, you run the risk of leaking sensitive information. A private wiki not only stores all open-source info in one place, but it's functionality also stores it securely—only granting access to those that need it.
It Covers All Areas Of The Company
A private wiki doesn't stop at a team or HR. Give your employees the freedom to explore other departments within the company using the wiki and better understand how they can work together.
Things change, and sometimes rapidly in businesses. It's normal, and your wiki can change with it. Your private wiki isn't a static doc; it's continually growing as your company grows and is always a go-to resource for anything new.
It Welcomes Multiple People
Take Microsoft Teams; for example, have you ever had problems with team members downloading, editing, and re-uploading documents to your knowledge base and then having multiple versions of the same doc? It can get really messy, really fast.
A custom-built wiki allows multiple people to work on the same page simultaneously, with no clash.
It Tracks Changes Made
A private wiki tracks and holds onto all of the changes made. If you go to a page and something is not there anymore, you can simply revert to an older version and find what you're looking for.